Data protection

Basic information about Data Protection

Data Controller: IGNACIO CUENCA SOLER
Purpose: Provision of online services
Management of web users: Sending commercial communications related to our services
Legal Basis: Express consent and legitimate interest
Recipients: Data will not be disclosed to third parties, except for legal obligations.
Rights: You have the right to access, rectify, and delete your data, as well as other rights as explained in the additional information.
Additional Information: You can consult the additional and detailed information about Data Protection in the annexed clauses found at www.valencitrus.com/data-protection/

At IGNACIO CUENCA SOLER, we strive to provide you with the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this goal. We care about your privacy and believe in being transparent about it.

Therefore, and in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, “GDPR”) on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and LAW 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), IGNACIO CUENCA SOLER informs the user that, as the data controller, he/she will incorporate the personal data provided by users into an automated file.

Our commitment starts with the following:

We collect your data to improve the user experience according to your interests and needs.
We are transparent about the data we collect about you and the reasons behind it.
Our intention is to provide you with the best possible experience.
Therefore, when we use your personal information, we always comply with the regulations and, when necessary, seek your consent.
We understand that your data belongs to you. Therefore, if you decide not to authorize us to
Our priority is to ensure your security and handle your data in accordance with European regulations.

If you want more information about the processing of your data, please consult the different sections of the privacy policy found below.

Who is responsible for the processing of your personal data?

Identity: IGNACIO CUENCA
Registered office: CALLE MOSSEN FENOLLAR 3, 46007 VALENCIA, ESPAÑA
VAT number no:: 44874050S
Email: info@valencitrus.com

IGNACIO CUENCA SOLER has appointed a Data Protection Officer or an internal contact person within their organization. If you wish to make an inquiry regarding the processing of your personal data, you can contact them via email at info@valencitrus.com

What personal data do we collect?

The personal data that the user may provide includes:

Name, address, and date of birth.
Phone number and email address.
Location.
Payment and refund information.
IP address, date and time of accessing our services, internet browser used, and data about the device’s operating system.
Any other information or data that you choose to share with us.

In some cases, completing the registration form is mandatory to access and enjoy certain services offered on the website. Failure to provide the requested personal data or not accepting this privacy policy will result in the inability to subscribe, register, or participate in any promotions that require personal data.

Why and for what purpose do we process your data?

At IGNACIO CUENCA SOLER, we process the information provided by interested individuals for the following purposes:

Managing orders or contracting our services, whether online or in physical stores.
Managing the sending of requested information.
Carrying out commercial actions and maintaining and managing the relationship with the user, as well as managing the services offered through the website, including automated assessments, profiling, and segmentation of customers to personalize the treatment according to their characteristics and needs and improve the online customer experience.
Developing and managing contests, giveaways, or other promotional activities that may be organized.
In some cases, it may be necessary to provide information to authorities or third parties for audit purposes, as well as to handle personal data from invoices, contracts, and documents to respond to customer claims or requests from public administrations.

We inform you that the personal data obtained as a result of your registration as a user will be part of the Register of Activities and Processing Operations (RAT), which will be periodically updated in accordance with the provisions of the GDPR.

What is the legal basis for processing your data?

The processing of your data may be based on the following legal grounds:

Consent of the data subject for the contracting of services and products, contact forms, information requests, or newsletter subscriptions.
Legitimate interest for processing data of our customers in direct marketing actions, and explicit consent of the data subject for automated assessments and profiling.
Compliance with legal obligations for fraud prevention, communication with public authorities, and third-party claims.

How long do we keep your data?

The data processing for the described purposes will be maintained for as long as necessary to fulfill the purpose of its collection (e.g., for the duration of the commercial relationship) and to comply with legal obligations resulting from data processing.

Who are your data recipients?

In some cases, only when necessary, IGNACIO CUENCA SOLER may provide user data to third parties. However, data will never be sold to third parties. External service providers (such as payment providers or delivery companies) with whom IGNACIO CUENCA SOLER works may use the data to provide the corresponding services, but they will not use such information for their own purposes or disclose it to third parties.

IGNACIO CUENCA SOLER ensures the security of personal data when it is sent outside the company and ensures that third-party service providers maintain confidentiality and have adequate measures in place to protect personal data. These third parties are obligated to ensure that the information is processed in accordance with data privacy regulations.

In some cases, the law may require the disclosure of personal data to public bodies or other parties, but only the strictly necessary data will be disclosed to fulfill such legal obligations.

The personal data obtained may also be shared with other companies within the group.

Where are your data stored?

As a general rule, data is stored within the European Union (EU). Data that is sent to third parties outside the EU will ensure that they provide a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the “Privacy Shield” framework.

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights by submitting a request to the following email address: info@valencitrus.com

According to the provisions of the GDPR, you can request:

Right of access: You can request information about the personal data we hold about you.
Right of rectification: You can communicate any changes to your personal data.
Right to erasure and to be forgotten: You can request the deletion, with prior blocking, of personal data.
Right to restriction of processing: This entails the restriction of the processing of personal data.
Right to object: You can withdraw your consent for the processing of data and object to further processing.
Right to data portability: In some cases, you can request a copy of the personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
Right not to be subject to automated individual decision-making: You can request that decisions not be based solely on automated processing, including profiling, which produces legal effects or significantly affects the data subject.

In some cases, the request may be rejected if it requests the deletion of data necessary to comply with legal obligations.

If you have any complaints regarding the processing of your data, you can file a complaint with the data protection authority.

Who is responsible for the accuracy and truthfulness of the provided data?

The user is solely responsible for the accuracy and correctness of the included data, releasing IGNACIO CUENCA SOLER from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided, and commit to keeping them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. IGNACIO CUENCA SOLER reserves the right to terminate contracted services with users if the data provided is false, incomplete, inaccurate, or not up-to-date.

IGNACIO CUENCA SOLER does not guarantee the accuracy of information that is not self-produced and for which another source is indicated, and therefore assumes no responsibility for any hypothetical damages that may arise from the use of such information.

IGNACIO CUENCA SOLER reserves the right to update, modify, or delete the information contained on its web pages, and may even limit or deny access to such information. IGNACIO CUENCA SOLER is released from liability for any damages or harm that the user may suffer as a result of errors, defects, or omissions in the information provided by IGNACIO CUENCA SOLER, provided it comes from external sources.

Furthermore, the user certifies that they are over 14 years old and have the necessary legal capacity to give consent regarding the processing of their personal data.

How do we treat the personal data of minors?

In principle, our services are not specifically directed at minors. However, in the event that any of our services are directed at individuals under the age of 14, in accordance with Article 8 of the GDPR and Article 7 of Law 3/2018, of December 5 (LOPDGDD), IGNACIO CUENCA SOLER will require valid, free, unambiguous, specific, and informed consent from their legal guardians to process the personal data of minors. In this case, the ID card or another form of identification of the person granting consent will be required.

For individuals over the age of 14, data may be processed with the user’s consent, except in cases where the law requires the assistance of legal guardians or guardianship holders.

What security measures do we apply to protect your personal data?

IGNACIO CUENCA SOLER has implemented the legally required levels of security for the protection of personal data and strives to install additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access, and theft of personal data provided to IGNACIO CUENCA SOLER.

IGNACIO CUENCA SOLER is not responsible for hypothetical damages or harm that may arise from interferences, omissions, interruptions, computer viruses, telephone failures, or disconnections in the operational functioning of this electronic system, caused by factors beyond IGNACIO CUENCA SOLER’s control; or for delays or blockages in the use of this electronic system caused by deficiencies or overloads in telephone lines or overloads in the Data Processing Center, the Internet system, or other electronic systems, as well as for damages that may be caused by third parties through unauthorized intrusions beyond IGNACIO CUENCA SOLER’s control. However, the user should be aware that security measures on the Internet are not impregnable.

Links to other websites

The website www.valencitrus.com may contain links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, with IGNACIO CUENCA SOLER being released from any responsibility regarding its privacy policy.

How do we use cookies?

The website and social media platforms of IGNACIO CUENCA SOLER use cookies to optimize and personalize your navigation experience. Cookies are physical information files that are stored on the user’s device, and the information collected through cookies is used to facilitate user navigation on the portal and optimize the browsing experience. The data collected through cookies may be shared with their creators, but in no case will the information obtained through them be associated with personal data or data that can identify the user.

However, if the user does not want cookies to be installed on their hard drive, they have the possibility to configure their browser to prevent the installation of these files. For more information, please consult our Cookie Policy.

Can the privacy policy be modified?

This text and all the information on this website have been translated for your convenience.