Terms and Conditions

In compliance with the duty of information established in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that the Website www.valencitrus.com (hereinafter, the “Website”) is owned by IGNACIO CUENCA SOLER, with registered office at CALLE Mossen Fenollar 3, Valencia, Spain, with tax identification number 44874050S.

Terms of Use

These Conditions describe the terms applicable to the services and content offered through the website www.valencitrus.com and govern the legal relationships between IGNACIO CUENCA SOLER and the customer.

Access to the website is free and open, and the use of the Website implies the unconditional acceptance of all the Terms of Use. If you do not agree with these conditions, you must refrain from using this page.

The visit to the eCommerce site by the user must be done responsibly and in accordance with the law, good faith, these Conditions, and respecting the intellectual and industrial property rights owned by IGNACIO CUENCA SOLER or any other natural or legal persons.

The use of any of the contents of the Website for purposes that are or could be unlawful is strictly prohibited, as well as the performance of any action that causes or may cause unauthorized damage or alterations to the Website or its content by IGNACIO CUENCA SOLER.

The Website and the products and services offered by IGNACIO CUENCA SOLER are intended for adults with sufficient legal capacity to be bound by these Terms of Use. The use of certain services or the purchase of certain goods or services may be subject to complementary special conditions that require express consent and will prevail in any case over these general conditions.

User Registration

The use of services provided by IGNACIO CUENCA SOLER and the purchase on the Website requires user registration on the Website. In order to complete the registration, certain personal data must be provided, which must be truthful and accurate. You can consult our privacy policy at the following link: www.valencitrus.com/en/data-protection/

Likewise, you should be aware that at any time you can modify your personal data and exercise your rights of access, rectification, deletion, limitation, and opposition in accordance with LO 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD), and Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

Orders

Once an order is placed, you will receive a message confirming receipt of the order as well as information about the shipment and billing of the order placed.

Payment Method

The acquisition of services or products through the website allows the following forms of payment:

Payment by debit or credit card through a virtual POS terminal.
Payment via PayPal.
Payment by bank transfer.

Security

We guarantee that each transaction made with the Seller is 100% secure.

All operations involving the transmission of personal or banking data are carried out using a secure environment. The Seller uses a server based on SSL (Secure Socked Layer) security technology. All information transmitted to us travels encrypted through the network.

Likewise, data about your credit card is not stored in any database but goes directly to the POS (Point of Sale Terminal of the Bank).

When paying with VISA or MASTERCARD, you will always be asked for the following data: the card number, the expiration date, and more guarantees regarding the security of the transaction.

By clicking “Authorize Payment,” you confirm that the credit card is yours. The purchase receipt corresponding to the order will be sent to your email address along with the Order Confirmation.

Credit cards will be subject to checks and authorizations by the issuer, but if the issuer does not authorize payment, we will not be responsible for any delays or failures to deliver and will not be able to formalize any Contract with the customer.

You must notify us of any undue or fraudulent charges on the card used for purchases, by email or by phone, as soon as possible, so that we can take appropriate action.

If you use PayPal as the form of payment, you can easily pay for your purchases without sharing financial information with VALENCITRUS.

PayPal securely stores your financial information and protects it with leading market security and fraud prevention systems. Furthermore, your financial details are never shared with the Seller.

When using PayPal, you will not need to enter the details of your card or bank account to pay. You will only need your email address and a password. If you use PayPal, you can choose how to pay: debit card, credit card, or bank account.

Prices

The prices of the products are indicated in the description attached to them. All prices indicated in the product description are expressed in Euros (€) and include Value Added Tax (VAT).

Shipping Conditions

www.valencitrus.com only ships its products to: Spain, Germany, Austria, and France.
Shipping costs are included in the purchase price.
www.valencitrus.com will not be held responsible for any delays in the delivery of orders due to causes beyond its control, as well as for fortuitous events or force majeure.
Delivery will be made through a reputable transport company.
You have the following delivery options:

The package will be delivered to the address with prior notice.
If no one is at the address at the time of delivery, the customer will be notified that the package will be left at the nearest ServicePoint to their address.

Cancellation Policy

100% Satisfaction Guarantee: We put a lot of effort into offering excellent quality and service. However, if the quality of what you receive does not meet your expectations or if there is an error in the content, please contact us as soon as possible using the contact form on this site, quoting your order number. We will get in touch with you as soon as possible to resolve the situation.

If you decide to return your purchase because the content has been damaged or is defective, and the cause is attributable to us or the carrier, we will exchange it at no cost and will try to do so in the most convenient way for you. If you decide to return or cancel your purchase for other reasons not directly attributable to us (mainly but not exclusively: by your own decision or due to natural disasters or exceptional situations), there may be non-refundable expenses incurred by the transportation or fees on the chosen payment system, if any.

All these guarantees, in short, do not affect your rights as a consumer. Our goal is to ensure that your purchase is always a pleasant experience, and we will be happy to give it all the attention it deserves.

The sale is understood to be formalized in Spain. The terms and conditions governing this website and any resulting relationships are governed by Spanish state law.

Cancellation of the Purchase: Once your order has been placed, if you decide to cancel it, you must inform us as soon as possible in order to avoid incurring costs for round-trip shipping. These costs are your responsibility if you do not accept receipt of your order. On the other hand, no costs will be charged to you if you communicate the cancellation before the order has left our warehouse.

Consumer Goods Warranty

As a customer, you are considered a consumer in accordance with Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “TRLGDCU”).

Therefore, you have the right of withdrawal, which allows you to cancel the contract entered into without having to justify your decision within fourteen (14) calendar days from the receipt of the purchased good or from the conclusion of the contract if it is a provision of services.

You must express your intention to withdraw within the indicated period and proceed with the return of the product, refunding the price paid.

In case of problems with products or services purchased on this Website, you can submit a complaint through the European Union’s online dispute resolution platform here. IGNACIO CUENCA SOLER reserves the right to refuse to accept any claims submitted through the platform.

Nullity and Ineffectiveness of Clauses

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision, and these General Conditions will remain in force for everything else, with that provision considered not included.

Applicable Legislation and Competent Jurisdiction

These conditions are governed by Spanish law. IGNACIO CUENCA SOLER and the user agree to submit any disputes that may arise in relation to the contracting of products or services subject to these General Conditions to the Courts and Tribunals of the user’s domicile.